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Who We Are
We are one of the leading Destination
Management Companies (DMCs) in Maldives. As
such, we represent over 50 of the world's
leading tour operators. We handle shore
excursions and stopover holiday programmes
in Maldives for cruise lines and airlines.
What We Provide
Hotel Reservation
Starting from the very first inquiry, we
have holiday advisers working around the
clock – advising our holidaymakers on what
suits their budget to every detail in the
room.
Ace Travels as a group holds exclusive bed
rights for more than 350 beds in 68
different resorts, ranging from the top end
to the low budget, thus we can offer
wholesale or individual rates that are
competitive.
Nobody does more to make sure your holiday
runs like clockwork. From Airport
representative to greet our clients in our
very own counter in the airport – to
transfer the clients to their hotel is made
comfortable and safe been pour priority, Ace
Travels Maldives guarantee your peace of
mind.
Destination Management
Our full range of destination management
services includes:
-Representing tour operators;
-Handling frequent individual travelers;
-Group inclusive tours;
-Incentives, conferences and conventions;
-Handling VIPS;
-Special interest tours;
-Shore excursions;
-Film location Coordinating;
-Excursions
Aviation Services
Our aviation services include:
-Group handling for all scheduled and
non-scheduled airlines and private /
corporate aircrafts;
-Liaison with government agencies to obtain
flight clearance and over-fly permit;
-Obtaining and providing information on
flight plans, MET reports and NOTAMS;
-Attending to all crew requirements and
arranging accommodation and transportation,
and any other crew essentials;
-Acts a General Sales Agency (GSA),
Passenger Sales Agency (PSA) and Cargo Sales
Agency (CSA) for international airlines
flying to the Maldives;
-Passenger handling for all airlines
including making the necessary changes in
transfers and accommodation for passengers
on behalf of the airline in the event of
delayed flight arrivals or departures;
-Chartering of long haul passenger aircrafts
from recognized European airlines for the
transport of tourist to and from Maldives;
Safari & Transport Services
Ace Travels operates a very comprehensive
transport division with a fleet of eight
speed boats equipped with all amenities and
manned by trained and experienced crew.
Thus, we are able to provide customised and
personalised transfers.
Transport division also has sub-division of
Marine Chartering, to handle and operate
“live abroad” safari yachts including our
own boat Dorado – whether it is for diving
or just sailing, we have all modern
amenities and can organize any setup as per
our Client’s requirement.
We also have Port handling division that
handles cruise lines and coordinates staff
arrangements and also provides services from
obtaining permits to excursions.
What We Believe
Our great assert, and the key to our
success, is our people.
We believe that each of us needs a sense of
dignity, pride and satisfaction in what we
do. Because satisfying our guest depends on
the united efforts of many, we are most
effective when we work together
cooperatively, respecting each other’s
contribution and importance.
How We Behave
We demonstrate our beliefs most meaningfully
in the way we treat each other and by the
example we set for one another. In all our
interactions with our guests, customers,
business associates and colleagues, we seek
to deal with other as we would have them
deal with us.
How We Succeed
We succeed when every decision is based on a
clear understanding of belief in what we do
and when we couple this conviction with
sound financial planning. We expect to
achieve a fair and reasonable profit to
ensure the prosperity of the company, and to
offer long-term benefits to our partners,
our customers and our employees.
We actively participate and invest in
promotions with our principals. We regularly
host and subsidise agents' educational
tours, press tours and inspection trips for
staff. We also undertake special promotions
such as brochure launches, food promotions
and presentations. We gather information
pertinent to tourism, which we make
available to principals on a monthly basis.
Our Backend
We have a fully computerised tour operating,
transportation and accounting system. Our
state-of-the-art communication system
enables us to offer our services
efficiently. In fact, we respond to all
queries we receive within 24 hours.
Our feedback system continuously monitors
the services provided to our customers. It
also analyses our customer satisfaction
record. This information is shared with our
principals and suppliers, and efforts are
made to implement improvements.
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